Zonal Collection Manager

Designation: Zonal Collection Manager

Reporting to: ZHead – Collection & RCU Team Resources (Any Reportee): All Area Collection Managers/Collection Managers

Product: Common Experience: 10 to 12 years

Location:

Desired Education: Graduate/ Post Graduate with relevant experience Role Proficiencies

JOB DESCRIPTION 

• To achieve collection targets assigned to the territory by meeting collection target for the states or region assigned.
• Meeting the Target on Cost of Collections. Ensuring meeting PI Targets within cost limit specified.
• Ensuring legal guidelines are compiled for entire collection structure in letter and sprits.
• Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.
• Ensure adherence to the Code of Conduct.
• Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
• Keeping the write off per cent within risk pricing.
• Handle customer issues escalations.
• Feedback on credit policy based on market conditions.
• Approve waivers on PI as per delegation matrix.
• Ensuring documented feedback and action taken on all cases in soft buckets.
• Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise.
• Manage and put support mechanism for legal / police issues.
• Ensuring audit queries are complied with, ensuring corrective and preventive action.
• Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Collection officers.
• Recruitment of collection officers / area managers.
• Constant evaluation of collection officers/area managers..

Core Responsibilities:

The key result areas (KRAs):

• Ensuring minimum addition to NPA
• To ensure maximum release from the NPA pool
• To ensure minimum forward flow from the buckets
• To ensure maximum recovery from 180+ and written Off Pool
• To ensure Compliance and adherence to the prescribed COC Ensuring minimum attrition rate.

Desired Skill Set:

• For successful execution of the job, a candidate should possess the following:
• Knowledge of banking products and services
• Knowledge of regulatory guidelines and norms
• Good communication (both verbal and written) skill in both English and the local language
• Understanding of Collection and banking market dynamics.
• Team management experience.