Grievance Redressal Policy

As a customer ( borrowers including the borrower with disability {ies} ), in case you have any feedback / suggestions or grievances with respect to the services (including Covid-19 related packages and the ex gratia scheme announced by GOI) offered by Profectus Capital Private Limited, you may contact to the Company’s Customer Service Department through any of the following channels:

Email – customercare@profectuscapital.com

You may write a letter at the below address:

Profectus Capital Pvt. Ltd,
B/17, 4th Floor, Art Guild House,
Phoenix Marketcity Mall Complex
Lal Bahadur Shastri Marg, Kurla West,
Mumbai – 400070

How a complaint should be made and when to expect a reply:

Customers are requested to necessarily provide adequate loan details i.e. Loan Account Number, Details of Feedback/ Suggestion/ Complaint and valid Contact Information that is phone no. & e-mail ID while communicating with the Company.

The Company shall endeavor to address/respond to all queries/grievances within reasonable time and keep the customer in informed about the status of their complaints. Each customer query/ complaint being unique in nature, may take up to 30 days for complete resolution after investigation.

Whom to approach for redressal

Customers are requested to first raise their concerns through any of channels mentioned above. If the Customer does not receive any response from the company within 4 weeks or is dissatisfied with the response received, he/she may escalate the matter to Grievance Redressal Officer of the Company whose details are as given below:

Name: Vipul Shah
E-mail ID: vipul.shah@profectuscapital.com
Phone: 022-44516978
Address:
Profectus Capital P Ltd,
B/17, 4th Floor, Art Guild House,
Phoenix Marketcity Mall Complex,
Lal Bahadur Shastri Marg, Kurla West,
Mumbai – 400070

Escalation to the Reserve Bank of India

If the complaint/dispute is not redressed within a period of 30 days, the customer may appeal to the Officer-in-Charge of the Regional Office of DNBS of RBI at the following address:

The Officer-in-Charge,

Grievance Redressal Cell,
Reserve Bank Of India,
Dept. of Non Banking Supervision,

Mumbai Regional Office
3rd Floor, Opp. Mumbai Central Railway Station,
Byculla, Mumbai – 400008